Founded in 2014 in South Africa, SweepSouth has grown exponentially, expanding its services to different countries, including Kenya, with help from Peach Payments, their reliable payment solutions provider.
SweepSouth's business model required a simple, swift, and reliable payment process for its customers and SweepStars, the hard-working service providers on their platform. As a young start-up, SweepSouth lacked the necessary resources and expertise to create a robust in-house payment system. Plus, they needed a versatile solution that could adapt to new markets' unique payment habits and regulations.
To achieve the growth they aimed for, SweepSouth required a partner who could offer a reliable payment gateway and match their scaling ambitions. Peach Payments, a specialist in African payment solutions, turned out to be the ideal partner for this journey.
Peach Payments offers a comprehensive API that enabled SweepSouth to seamlessly incorporate a range of payment options into their platform. The integration process was hassle-free, thanks to the dedicated engineering and support teams at Peach Payments. The reliability of Peach Payments' systems was the other game-changer for SweepSouth. Consistent uptime during the platform's busiest periods meant the SweepSouth team was free to focus on other areas of their business, and not worry about payments coming through the door.
The Customer Experience Transformation
At launch, SweepSouth’s proposition was fairly new to the South African market and required an innovative tokenized payment process that enabled customers to store card details and easily make repeat purchases with one press of a button.
Peach Payments' solution and quick technical support were a significant factor in addressing the unique challenges that came with SweepSouth's rapid growth. Their proactive and engaged approach ensured that any technical issues were resolved promptly, with minimal disruption to the customer's experience.
Trust is a crucial aspect of a successful online transaction, and Peach Payments enterprise-grade, PCI DSS Level 1 security and industry-leading fraud controls were key in reassuring customers that their personal information is always secure when dealing with SweepSouth.
SweepSouth's partnership with Peach Payments underscores the importance of having a payment solutions provider that understands your business's unique challenges. The ability to provide swift, secure payments, cater to diverse payment methods and processes, and adapt to different market conditions are critical drivers for SweepSouth’s growth, and Peach Payments is proud to be a part of their journey.