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Dedicated support when you need it most.
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Every ticket matters. We prioritise tickets based on business impact—so critical issues are resolved quickly, and every request gets the attention it deserves.
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Payments Security
Response times you can rely onYou can easily log a ticket via Freshdesk, or reach us by phone from 7am to 6pm (Mon–Fri) and 9am to 2pm (Sat, Sun, and Public Holidays). 
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73.9% of businesses say customer service
is the most critical factor for online retail success.*
*2024 Online Retail report
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Think bigger
than just support
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We prioritise support tickets based on the impact to your business. High-impact issues are addressed first, but rest assured—our dedicated support team works to resolve every ticket as quickly and thoroughly as possible.
This depends on the nature and urgency of the issue. If you're unsure, please refer to your service level agreement (SLA) for more details.
Can’t find the answer you’re looking for? Please chat to our friendly team.
Get in touchBusiness tips, case studies, interviews with online store owners and business trends...
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The trusted African payment gateway with easy ecommerce integrations and personalised multi-channel support
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Explore our blog series for in-depth insights into the latest regulations and what they mean for your business.
How Your Payment Integration Defines Your PCI DSS Scope
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Here’s what merchants need to know about PCI DSS v4.0
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Peach Payments does the heavy lifting, but here's what you need to do
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