How Unmatched Support & Uptime from Peach Payments Keeps SA’s Premier Fashion Retailer on Top

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Fast Facts About Zando

Industry Type: Fashion Retail Industry
Integration Type: Custom Integration
Merchant History: Merchant since 2014

Case Study: Zando

Merchant overview

Key Takeaways About Zando

Get a quick overview of the trading history between Peach Payments and Zando

Customised Solution

A Customised Solution to meet Zando's needs

Exceptional Support

Exceptional Support from Peach Payments year after year

Consistent Uptime

Handled 100% increase in transaction volume with No Downtime

Payment Methods

Accepts Credit / Debit Card & InstantEFT through Peach Payments

Introduction

Zando, South Africa’s premier online fashion retailer, is an ecommerce stalwart. Founded in 2012, Zando quickly became SA’s premier fashion ecommerce business by providing a wide variety of the best brands to consumers across the country. 

Zando needed a payment gateway that could match its scaling ambitions to meet its technical integration requirements along with reliable uptime during its busiest periods. Peach Payments has been Zando’s payment processor since 2014 and helped it grow to become South Africa’s favourite online fashion retailer.

The Black Friday Challenge

Every year Black Friday poses a significant challenge to ecommerce retailers as their systems and processes come under strain due to increased demand. Zando needed their payments to be online, all the time. They trusted Peach Payments to give their customers a seamless payment experience and that’s exactly what they got, year after year.

Peach Payments’ robust system made sure Zando could process in the busiest times by having a failover system should their primary payments system take strain. This helped Zando achieve consistent growth over the Black Friday period.

Why Choosing the Right Payment Partner Improves Your Customers’ Experience.

Consumers are spoilt for choice when shopping online. Ecommerce is becoming more competitive with more and more businesses trading online. That’s why Zando needed a payment gateway to help differentiate itself from existing and new entrants.

Lightning quick support
Zando’s rapid growth over the last decade meant that it has faced unique technical challenges. Having a proactive and engaged support experience from Peach Payments meant that Zando’s technical requirements could be quickly dealt with by speaking to a member of the Peach Payments team.

Most importantly, customers could shop with little disruption to their checkout experience.

Trust is everything during checkout
The last thing any business wants is customers to be unsure of a payment gateway at checkout. That’s why Zando went with Peach Payments because of the reliability and fraud protection built into its system. Customers can shop in peace and trust that their personal details are safe once they checkout through Peach Payments.