World Wide Worx 2024 Online Retail Report
The 2024 World Wide Worx report into online retail reveals that South Africa's online retail surged to R71 billion in 2023, with projections to exceed R100 billion by 2026. This growth signals a crucial time for South African retailers to enhance their operations. Elevating customer service, building trust, and ensuring reliability are essential to boosting conversions and meeting the rising market demands effectively.